AGUSTINA, Elaine; SIHOTANG, Adelia Tabita; THAMES, Vanessa. Towards Superior Banking Services Examining Service Strategies and Service Operations Using ITIL as Framework. IJISIT: International Journal of Computer Science and Information Technology, [S. l.], v. 1, n. 1, p. 49–61, 2024. DOI: 10.55123/ijisit.v1i1.18. Disponível em: https://ojs.literasisains.id/index.php/ijisit/article/view/18. Acesso em: 17 feb. 2026.