Agustina E, Sihotang AT, Thames V. Towards Superior Banking Services Examining Service Strategies and Service Operations Using ITIL as Framework. IJISIT: International Journal of Computer Science and Information Technology [Internet]. 2024 Jun. 30 [cited 2026 Feb. 17];1(1):49-61. Available from: https://ojs.literasisains.id/index.php/ijisit/article/view/18