Implementation of IT governance using ITIL Domain Service Operation in Indonesian Hospitals

Authors

  • Justin Lotandy Universitas Pelita Harapan
  • Novita Novita Universitas Pelita Harapan
  • Tyne Theodora Universitas Pelita Harapan
  • Ade Maulana Universitas Pelita Harapan

DOI:

https://doi.org/10.55123/ijisit.v1i2.17

Keywords:

Hospital Management, Information Systems (HMIS), IT Service Management, ITIL, Service Operation, Incident Management

Abstract

In the modern era, the rise of IT is transforming various sectors, including governmental institutions and healthcare facilities. These advancements empower organizations to enhance their effectiveness and competitive edge through IT utilization. In Indonesia, hospitals are adopting frameworks such as ITIL to manage their IT resources more effectively. Despite encountering obstacles like integration issues and patient data management complexities, hospitals are dedicated to improving their operational performance. Implementing ITIL Domain Service Operation within Indonesian hospitals marks a significant stride towards refining operational efficiency and service excellence. By focusing on daily functions like incident management and service performance monitoring, ITIL optimizes IT service management, elevating patient satisfaction. Nonetheless, challenges persist, including limited resources and organizational hurdles. Previous studies underscore the significance of structured IT management frameworks in streamlining processes and supporting efficient IT service management. Through systematic literature reviews, researchers aim to offer insights and recommendations for enhancing healthcare service provision. Overall, the proliferation of IT presents promising prospects for advancing healthcare services in Indonesia, fostering superior patient care and organizational efficiency.

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Published

2025-12-25

How to Cite

Justin Lotandy, Novita, N., Theodora, T., & Ade Maulana. (2025). Implementation of IT governance using ITIL Domain Service Operation in Indonesian Hospitals. IJISIT: International Journal of Computer Science and Information Technology, 1(2), 91–100. https://doi.org/10.55123/ijisit.v1i2.17

Issue

Vol. 1 No. 2 (2024): December 2024

Section

Articles

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Copyright (c) 2024 Justin Lotandy, Novita Novita, Tyne Theodora, Ade Maulana

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